http://www.voiceingov.org/blog/?p=66 "Ministers... cannot in any country be uninfluenced by the voice of the people." Mon, 06 Sep 2010 23:30:46 +0000 http://wordpress.org/?v=2.7 hourly 1 http://www.voiceingov.org/blog/?p=66&cpage=1#comment-30 Non-Profit Tech Blog » The “magic” IVR Mon, 06 Mar 2006 01:10:34 +0000 http://www.voiceingov.org/blog/?p=66#comment-30 [...] Need to read up more on proper VXML app design (one of the problems of being the only IT guy around is that you never have time to do more than just hack an app together) Check this link out — http://www.voiceingov.org/blog/?p=66 [...] [...] Need to read up more on proper VXML app design (one of the problems of being the only IT guy around is that you never have time to do more than just hack an app together) Check this link out — http://www.voiceingov.org/blog/?p=66 [...]

]]> http://www.voiceingov.org/blog/?p=66&cpage=1#comment-29 Voice(XML) of the People » Blog Archive » The Human Factor Tue, 28 Feb 2006 01:02:42 +0000 http://www.voiceingov.org/blog/?p=66#comment-29 [...] VoiceXML makes it easer, not (necessarily) better. There is an excellent discussion in the latest issue of VoiceXML Review that talks about the reasons the technology was developed. This helps underscore the simple fact that it is very possible to build a lousy IVR system using a great technology like VoiceXML. VoiceXML changes the economics and the complexity of building voice applications – it doesn’t make voice applications bulletproof to second rate performance or design issues. [...] [...] VoiceXML makes it easer, not (necessarily) better. There is an excellent discussion in the latest issue of VoiceXML Review that talks about the reasons the technology was developed. This helps underscore the simple fact that it is very possible to build a lousy IVR system using a great technology like VoiceXML. VoiceXML changes the economics and the complexity of building voice applications – it doesn’t make voice applications bulletproof to second rate performance or design issues. [...]

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